Support
We're here to help you
Need help with Oz Tradies Hub? Whether you're a tradie looking for work or a customer searching for the right tradesperson, our support team is ready to assist you.
Report a bug or request a feature
Spotted something off or have a great idea? Send it to our team in seconds.
1Contact Us
Email Support
For any questions, feedback, or assistance, reach out to our team.
admin@oztradieshub.com.auBusiness Hours
Our team responds during business hours (AEST).
Monday - Friday
9:00 AM - 5:00 PM AEST
2How Can We Help?
Account Issues
Help with login, registration, password reset, or account settings.
Profile Help
Assistance with tradie profiles, verification, or updating information.
General Enquiries
Questions about how Oz Tradies Hub works or general feedback.
3For Tradies
Common tradie questions:
- How do I create or update my tradie profile?
- How do I get verified on the platform?
- How do I express interest in a job?
- How do reviews and ratings work?
- What information is shown to customers?
4For Customers
Common customer questions:
- How do I post a job?
- How do I find tradies in my area?
- How do I contact a tradie?
- How do I leave a review?
- Is Oz Tradies Hub free to use?
5Response Time
We aim to respond to all enquiries within 1-2 business days.
For urgent matters, please include "URGENT" in your email subject line and we'll prioritise your request.
6Our Community
Oz Tradies Hub is built for Australians who value quality trade work. We're committed to connecting skilled tradespeople with customers across Australia. Your feedback helps us improve and serve you better.